Please read this document before you complete our booking as it provides important information about your booking and your rental.

Please also read the General Conditions of Rental (“General Conditions”) and your Rental Agreement. Your Rental Agreement is based on the terms and conditions contained in the General Conditions and the Location Conditions and will be provided to you at the time you pick up the vehicle.

You should carefully read the Rental Agreement provided at time of pick-up as it might either contain additional location specific terms and conditions or may differ from the General Conditions supplied during the booking process. We recommend you pay particular attention to the sections on ‘Accidents, Theft and Damage’ and ‘Waivers’. It is important to us that you enjoy your rental experience and that you have all the information you need. It might take you a little time now but it could save you time later.

A booking allows you to reserve a vehicle and optional extras for ‘pick-up’ at a particular time, date and location and for the agreed rental period. You must meet our Rental Requirements. You must agree and sign the Rental Agreement.

By making a booking you agree to be provided with a copy of these booking terms, the General Conditions and the Location Conditions electronically using the email address you have provided.

With ‘Pay Now’ bookings, you pay for the rental period and any optional extras when you book. Not all optional extras are capable of being pre-paid. Optional extra’s that cannot be pre-paid at time of booking is subject to ‘Pay on Delivery’ terms. Any optional extra’s that have been pre-booked but that cannot be pre-paid will be designated as ‘Pay on Delivery’ and the conditions regarding ‘Pay on Delivery’ will apply.

With ‘Pay on Delivery’ bookings you request a vehicle now but pay for it at the agreed pick-up location. ‘Pay on Delivery’ prices may be less competitive than ‘Pay Now’ prices. You must pay a fee if you do not cancel your booking and your fail to show-up. We call this a non-cancellation fee. Please see the ‘Cancellations’ section for details.

You may change your booking (whether a ‘Pay Now’ or ‘Pay on Delivery’ booking) any time before the day you are due to pick-up the vehicle by calling Reservations or managing your booking online (if available). You may be able to change your booking on the pick-up day, but you will need to check with Reservations.

We will send you a revised booking confirmation email confirming your new booking details and new amount paid to the email address you provided.

You may cancel your booking at any time up to the time you are due to collect your vehicle, by calling Reservations or managing your booking online (if available).